Broken Homes and Marriages

Broken family happens when the two parents are not anymore living together, usually this happens through divorce, but most recently, younger generation increased in number and frequency of single parenthood and early pregnancy (Tiabuilder, 2007). Broken homes, nonetheless might range from actual broken families or instances wherein parents and children seldom meet or have time together or instances when physical/sexual/psychological abuse/s are prevalent.People from broken homes did not experience the same love and affection that can be found in a normal family. Usually, they are provided with little attention and care. Thus, they are less likely to possess the essential qualities that a successful relationship requires. It must be noted that coming from broken homes increased the chances of rebellious behavior/s and delinquency (Tiabuilder, 2007). They are inclined to demand from their partners more attention, understanding and trust, to compensate what they lost.At first the couple with one or both coming from broken homes might become successful but in the long run they are less likely to possess the relative experience and knowledge required to establish a family and work out a marriage. Marriage is about sharing, becoming parents and becoming responsible citizens (Akande, 2008). Without a proper guide, those that came from broken homes lack not only the capability and/or ability but also the knowledge of maintaining a happy and good relationship with their partner or child/ren.More likely, people from broken homes follow the same path as what they had experienced. Work Cited: Akande, J. The Devastating Effects of Divorce and Separation. Retrieved on October 21, 2008, from http://www. myeexpert. com/areasofexpertise. php? id=246. Tiabuilder. The Only Solution To High Divorce Rates and Broken Families. 2007. Retrieved on October 22, 2008, from http://tiabuilder. wordpress. com/2007/04/29/the-only-solution-to-high-divorce-rates-and-broken-families/.

Partisan polarization in the congress Essay

The statement saying that the Policymaking in Congress has been increasingly plagued by Partisan Polarization is very true. To support this fact we can have a look at the evidences available to us in the form of the chaos and uneven passing of the bills. Actually, each year the Congress is expected to pass nearly 13 bills, which funds the operation of the federal government. It should be written, debated and then be passed in both the houses and get the consent signature of the president. If this does not happens than the government is expected to have shut down. Thus, a regular movement of these bills year after year proves the proper procedures confirmation working in the Congress. Its movement helps in studying the members behavior overtime and how changes in preferences affect the legislative body in the law making process. Partisan Polarization in the Congress: By Partisan we mean a one-sided or biased decision making of some people like the politicians in the interest of their own party without taking into view of the national interest. Polarization is a move that these political parties make from centrist to extreme political positions. The motive behind partisan polarization is not just to keep an issue before the legislature but to gain the faith of a definite section of society so that they cast vote in their favor during the upcoming elections. For instance, A Muslim supporting lobby in the Congress always supports the decision-makings in the favor of most Muslim countries. Like a lobby of Muslims in the Congress always cast their vote in favor of giving Pakistan, huge chunk of financial aid. In the recent days, one more Partisan Polarization has been seen in the President’s comment. Through out the ruling period the President of United States, George Bush, has been supporting India on nuclear issues, but during the end of his reign he came under the pressure of Partisan polarization and announced Indian middle class as the root cause of Inflation in the whole world. His stand was that Indian middle class is getting wealthier day by day, and their number is much more than the whole population of United States. But the fact is that Indians faces more problems regarding malnutrition, millions of people do not even get all three times meal. While the corn used in United States to make petrol can feed a whole family for one year. The percentage of wastage of food and other items is much more as compared to Indians. Thus here temper flares and partisan spirit provokes new hostility among the Indians and the Americans, raising up people who have patience and restraints. Thus these kinds of statement increases partisan polarization in United States. Causes of Partisan Polarization in the United States: A number of causes of partisan polarization have been observed in the United States. Among them the most common are as follows. A. Ethnic or religious violence. That is a not so note worthy issue is highlighted again and again to get the benefit in the upcoming elections. For instance, the scandal of Bill Clinton came before the public during his upcoming election campaign. It shows clearly that the issue of ethics was highlighted with the view to destroy the image of Bill Clinton, aiming him to loose elections. Similarly if a religious attack occur between two sects than the political leaders does not act as negotiators but as the leg puller’s which in turn results in more violence, distrust and spread hatred. B. Counter-violence that may occur in reaction to the ethnic violence or religious violence. In case a sect of society has suffered due to religious violence and the ruling party is still quite than the result in increased anger among the people and the counter violence emerges resulting in chaos in the area. C. Political leaders aiming to win next election make such comments which flair a feeling of unhappiness or may even result in anger between the two parties, countries or two sections of society. The main motive is still to get more votes and not the benefit of any section of society. D. Changes in electoral system, made by the ruling party, also become the cause of partisan polarization. Actually by doing this, an attempt is made to benefit a section of society supporters than the median voter. United States is a country wherein people from around the world come in search of food, job and wealth. Either its Asian or African, Either European or Latin American every country resident wants to come to United States to test his/her fate. Due to this reason the population of the migrants has been increasing in the United States. The result is that these migrants try to make their own lobby in the Congress. Every sect of society tries to preserve its own interest leaving behind the national issues and profit of the nation. And the political leader becomes the puppet in their hands and tries to achieve their macro level goals. Therefore to preserve the interest various group of people a lobby of every country, caste or religion has made its own place in the Congress of the United States. So, whenever a policy making body starts working, each lobby tries to effect the decision making process. The purpose is to mend it as much as it benefits their specific interest. Â  The fact is that due to different parties and their different ideologies, every party wants to impose its own will and shape the upcoming legislative decision as per their own comfort. Ideologies of the political parties leading to partisan polarization: The Ideologies of the major two political parties has also become the root cause of partisan polarization in the United States. The Republicans are always in favor of controlling the international politics through their imperialist thinking. While the other big political party, the Democrats wants to see the whole world changing in to a democratic state. And to achieve their goals both the political parties takes such decision which were not necessarily required but in turn results in a heavy loss of men and money to the country. During the reign of Bill Clinton (Democrat President), a lot of financial aid was given to Asian countries to bring Democracy in their countries. Pakistan military cue, Nepal Maoist movement etc all were discouraged by the president of United States and money was spent in the form of financial aid to force these countries to bring back democracy. On the other side, George Bush (Republican President), made country fought the battle in Afghanistan, Iraq and now playing mind games with Iran. Â  The result was again loss of money and this time loss of men too. Due to this over expenditure on the treasury of United States, the country is facing many financial problems. The stock market has depreciated, Inflation rise up, slow down in the progress of the country has been confirmed. And now the over expenditure has resulted in lesser money available to take the country of this problem. The increasing prices of daily commodities are also adding fuel against the present government. The other problems faced by the country is rising unemployment and depleting standard of living of the common people. All this and more may be expected just because the ideologies of these political parties and politicians do not think for Americans. Effects of Partisan Polarization: The result of partisan polarization is that major decisions for the necessary progress of the country has to face unnecessary delays. The legislative assembly has to face major set backs while framing different policies. The policy makers also faces difficulties in bringing out the legislation as the lobbies in the house effects adversely the movement of the bill, and delay in passing of the specific may prove futile. The 13 appropriations or the spending bills that needs to be passed swiftly, faces difficulty to pass in both the houses, especially the Senate. Not only that there are rumors in the general public regarding bribery taking of the elected members of the legislative for delaying or hindering the progress of certain bills. The politicians are mainly considered responsible by the public for making unnecessary delays in the policy-making framework and slowing down process of passing bills. Some people even think that these delay-making politicians has taken bribes from the enemies of the country so as to slow down the progress of the nation. Thus the loosing faith of the public is another result of Partisan polarization. Wastage of time and money is another result of Partisan Polarization. The limited time of session of Congress gets wasted due to unnecessary delays. And finally the president gets the power to sign the bill without proper discussion in both the houses. Not only that, a lot of money also gets wasted due to unnecessary delays in the decision making process. Solutions to end Partisan polarization: To end the Partisan Polarization, the Brookings Institution along with the Hoover Institution will host a discussion on partisan polarization in the United States and its effect on foreign policy on 30th November 2008. This way this institution will try to figure out the root causes and the possible solutions to this problem. The politician’s mistakes will be highlighted and kept before the Congress and solutions will be discussed. The solution to this problem is through arising of the feeling among the countrymen regarding country’s first and people later type of feeling in the politicians. Politicians must understand that the interest of the nation is much, much more important that there personal interest. And if by any way their interest has to face some drawbacks than in that case making lobbies and bringing obstacles in the way of passing a specific bill may prove to be anti-national step. So if you have to give up something for your beloved country than kindly don’t hesitate and take time in doing so as you owe a lot the country. Congress has also resorted to new measures to ensure the passage of bills to be easier and faster. Firstly it has packaged the bill in the form of Omnibus, so as to broaden their base of support and easier movement in both the houses. Secondly, the number of earmarks has also been increased, so as to provide an additional support for the safe and quick passage of the bill. Normally this Omnibus bill is not meant towards the majority party preference than other spending bills in the past. Reason being the final product needs to be negotiated with president and needs the prior approval of the president. But in case of Unified government, Omnibus bills actually do provide opportunity for Partisan polarization for the majority party that can enact its own preference in the lawmaking process. The politicians responsible for making unnecessary delays should not be allowed to sit and vote in the Congress meeting. He/she should be asked to get re-elected and prove his/her true position at that point of time. Also a lesson regarding a responsibility towards the country and the countrymen should be given to all the politicians. Making Pamphlets, social meetings and other methods can do this. By improving the policy makers we can expect the bills to be passed easier and the country in the direction of progress. Also through legislation, a bill should be passed to avoid any unnecessary delays in the bills of national importance. Any politician trying to bring undue hindrance in the way of such important bill should not get the right to vote for that certain bill. Conclusion: There is certainly no point in loosing time and money due to partisan polarization. The progress of country should be considered more important than a person’s own interest. Moreover the politicians of today should realize their mistakes and that they should not forget their responsibility towards the country and the countrymen in wake of earning more and more money. Number of solutions are tried to make an attempt to the problem of partisan polarization but until whole nation unites and speaks against it collectively there won’t be any benefit coming out of it.

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_______ / 29 Score ____________________Name ________Period ________Date Study Questions: Through the Tunnel COMPREHENSION (10 points; 1 point each) On the line provided, write the letter of the best answer to each of the following items. _______ 1. Jerry’s mother allows him to go to the beach by the wild bay because she— A would like some time to herself B does not realize how dangerous it is C wants him to make friends with the boys playing there D does not want to be overly protective _______ 2.Jerry is especially fascinated by the local boys at the wild bay because they — F speak a language Jerry doesn’t understand G are older and stronger than he is H dive from a rock and swim through an underwater tunnel J climb through a tunnel to reach a high rock from which they dive ______ 3. When Jerry masks his shame at not having found the tunnel because he was clowning around, the other boys — A laugh at his antics B frown like his mother C speak Englis h to him D smile and wave at him _______ 4.Which statement best describes Jerry’s attitude toward going through the tunnel? F He feels the tunnel is more than he can handle at his age. G He’s frightened but determined to go through it. H The tunnel has little meaning but poses some interest to him. J He has no fears about getting through the tunnel. ______ 5. As soon as the local boys leave the wild bay, Jerry doesn’t go through the tunnel mainly because — A his mother made him promise not to overdo anything B Jerry doesn’t know where the tunnel is locatedC Jerry can’t hold his breath long enough D without goggles, Jerry can’t see underwater ______ 6. The event that forces Jerry to decide that he will make his attempt to go through the tunnel occurs — F after he watches the local boys go through the tunnel for a second time G when his ability to hold his breath surpasses two minutes H when he buys a pair of goggles enabling him to see clearly underwater J after his mother tells him that they will be leaving the beach in four days ______ 7.The best description of Jerry’s approach to going through the tunnel is that he — A enters impulsively and swims around until he finds his way out B waits until one of the older boys dives first and then follows him to safety C decides to wait until the following summer when is older and stronger D carefully plans and practices for several days before trying ______ 8. In addition to overcoming the dangers of the water, Jerry has to contend with — F his mother’s reluctance G his own rigorous training H taunts from the other boys J weather problems ______ 9.In the end, while eating lunch, Jerry tells his mother — A absolutely nothing about his adventure underwater B every detail of what happened as he swam through the tunnel C that he can hold his breath for three minutes underwater D that he wants to go swimming again that day ______ 10. Which statement best expresses the theme of â€Å"Through the Tunnel†? F Friendship is life’s great prize. G Amother’s love conquers all. H Proving one’s worth is never easy. J Never judge a book by its cover. LITERARY FOCUS (4 points; 1 poins each) On the line provided, write the letter of the best answer to each of the following items. ______ 11.Areader finds the symbolic meaning in a story by — A outlining the events in the story’s plot B interpreting and making connections among all of the story’s symbols C discovering the reasons a character acts the way he or she does D determining who the narrator is and how he or she is connected to the story’s Characters ______ 12. Of the following details from â€Å"Through the Tunnel,† the most important symbol in the story is the — F pair of goggles G umbrella H tunnel J villa ______ 13. The wild bay is a symbol for — A Jerry’s entrance into a new phase in his life B the ways in which Jerry’s mother coddles himC life in a foreign country D vacations and other exciting adventures ______ 14. Which of the following descriptions from the story helps to create a mood of danger? F â€Å"There she was, a speck of yellow under an umbrella that looked like a slice of orange peel. † G â€Å"Soon the biggest of the boys poised himself, shot down into the water, and did not come up. † H â€Å"It was as if he had eyes of a different kind—fish eyes that showed everything clear and delicate and wavering in the bright water. † J â€Å"Rocks lay like discolored monsters under the surface. † VOCABULARY DEVELOPMENT (5 points; 1 point each)Match the definition on the left with the Vocabulary word on the right. On the line provided, write the letter of the Vocabulary word. ______ 15. small; tiny a. contrition ______ 16. appeal; request b. supplication ______ 17. disbelieving; skeptical c. inquisitive ______ 18. regret or sense of guilt at having done wrong d. minute ______ 19. questioning; curious e. incredulous CONSTRUCTED RESPONSE (10 points) 20. On a separate sheet of paper, write a paragraph explaining what you think Jerry’s accomplishments are and how you think they change him. Support your ideas with at least two instances of symbols or figurative language from the story. Me Hjgkhjlkghjlk _______ / 29 Score ____________________Name ________Period ________Date Study Questions: Through the Tunnel COMPREHENSION (10 points; 1 point each) On the line provided, write the letter of the best answer to each of the following items. _______ 1. Jerry’s mother allows him to go to the beach by the wild bay because she— A would like some time to herself B does not realize how dangerous it is C wants him to make friends with the boys playing there D does not want to be overly protective _______ 2.Jerry is especially fascinated by the local boys at the wild bay because they — F speak a language Jerry doesn’t understand G are older and stronger than he is H dive from a rock and swim through an underwater tunnel J climb through a tunnel to reach a high rock from which they dive ______ 3. When Jerry masks his shame at not having found the tunnel because he was clowning around, the other boys — A laugh at his antics B frown like his mother C speak Englis h to him D smile and wave at him _______ 4.Which statement best describes Jerry’s attitude toward going through the tunnel? F He feels the tunnel is more than he can handle at his age. G He’s frightened but determined to go through it. H The tunnel has little meaning but poses some interest to him. J He has no fears about getting through the tunnel. ______ 5. As soon as the local boys leave the wild bay, Jerry doesn’t go through the tunnel mainly because — A his mother made him promise not to overdo anything B Jerry doesn’t know where the tunnel is locatedC Jerry can’t hold his breath long enough D without goggles, Jerry can’t see underwater ______ 6. The event that forces Jerry to decide that he will make his attempt to go through the tunnel occurs — F after he watches the local boys go through the tunnel for a second time G when his ability to hold his breath surpasses two minutes H when he buys a pair of goggles enabling him to see clearly underwater J after his mother tells him that they will be leaving the beach in four days ______ 7.The best description of Jerry’s approach to going through the tunnel is that he — A enters impulsively and swims around until he finds his way out B waits until one of the older boys dives first and then follows him to safety C decides to wait until the following summer when is older and stronger D carefully plans and practices for several days before trying ______ 8. In addition to overcoming the dangers of the water, Jerry has to contend with — F his mother’s reluctance G his own rigorous training H taunts from the other boys J weather problems ______ 9.In the end, while eating lunch, Jerry tells his mother — A absolutely nothing about his adventure underwater B every detail of what happened as he swam through the tunnel C that he can hold his breath for three minutes underwater D that he wants to go swimming again that day ______ 10. Which statement best expresses the theme of â€Å"Through the Tunnel†? F Friendship is life’s great prize. G Amother’s love conquers all. H Proving one’s worth is never easy. J Never judge a book by its cover. LITERARY FOCUS (4 points; 1 poins each) On the line provided, write the letter of the best answer to each of the following items. ______ 11.Areader finds the symbolic meaning in a story by — A outlining the events in the story’s plot B interpreting and making connections among all of the story’s symbols C discovering the reasons a character acts the way he or she does D determining who the narrator is and how he or she is connected to the story’s Characters ______ 12. Of the following details from â€Å"Through the Tunnel,† the most important symbol in the story is the — F pair of goggles G umbrella H tunnel J villa ______ 13. The wild bay is a symbol for — A Jerry’s entrance into a new phase in his life B the ways in which Jerry’s mother coddles himC life in a foreign country D vacations and other exciting adventures ______ 14. Which of the following descriptions from the story helps to create a mood of danger? F â€Å"There she was, a speck of yellow under an umbrella that looked like a slice of orange peel. † G â€Å"Soon the biggest of the boys poised himself, shot down into the water, and did not come up. † H â€Å"It was as if he had eyes of a different kind—fish eyes that showed everything clear and delicate and wavering in the bright water. † J â€Å"Rocks lay like discolored monsters under the surface. † VOCABULARY DEVELOPMENT (5 points; 1 point each)Match the definition on the left with the Vocabulary word on the right. On the line provided, write the letter of the Vocabulary word. ______ 15. small; tiny a. contrition ______ 16. appeal; request b. supplication ______ 17. disbelieving; skeptical c. inquisitive ______ 18. regret or sense of guilt at having done wrong d. minute ______ 19. questioning; curious e. incredulous CONSTRUCTED RESPONSE (10 points) 20. On a separate sheet of paper, write a paragraph explaining what you think Jerry’s accomplishments are and how you think they change him. Support your ideas with at least two instances of symbols or figurative language from the story.

Macroeconomics Essay Example | Topics and Well Written Essays - 1500 words - 4

Macroeconomics - Essay Example We begin by defining fiscal policy and monetary policy. The study later provides a description of the IS/LM model in section 3 and finally, an explanation of the crowding out effect using the IS/LM model. The last part of the paper will relate the crowding out effect to the real world particularly the UK as the Bank of England uses it as a fiscal policy tool. Fiscal policy refers to a situation whereby the government restores equilibrium in the economy by making changes to taxes or government expenditure on public goods and services (Smullen and Hand, 2005). When there is under-utilisation of capacity, the government can increase capacity utilisation by reducing taxes (that is through a reduction in tax rates or tax base) or by increasing spending on public goods and services as well as subsidising the production of certain goods and services (Smullen and Hand, 2005; Visser, 2004) Fiscal policy aimed at increasing money supply is referred to as easy fiscal policy (Smullen and Hand 2005). On the other hand, when there is over-utilisation of capacity, the government either increases taxes (through and increase in tax rates or tax bases) or reduces spending on public goods and services (Black 2002). It also reduces subsidies and transfer payments. This type of fiscal policy is referred to as tight fiscal policy (Black 2002). Monetary policy is referred to as a means by which the central bank tries to sway the economy to equilibrium by influencing the supply of money (Black 2002). This is achieved through four main approaches, which include: printing more money; direct controls over money held by the money sector; open market operations and influencing the interest rate. Both tight and easy monetary policies can also be identified. Like easy fiscal policy, easy monetary policy is one whereby the central bank embarks on a policy to increase the supply of money. On the other

Arizona statehood Essay Example | Topics and Well Written Essays - 750 words

Arizona statehood - Essay Example Wanting to return to Spain, de Vaca turned him down, and Marcos turned to Estevanico for help, letting him go ahead of him. Francisco Vasquez led an invading army of Spaniards, looking for the mythical gold cities, the following year (AZ Big Media, 2011). However, Coronado made it only as far as Kansas before turning back, his only major discovery being the Grand Canyon. For the next 250 years, from 1540-1810, the Spaniards ruled Arizona, considering it a desert land that was worthless and left its natives alone (The Robinson Library, 2012). It was referred to as New Spain’s Pimeria Alta colony. However, silver and gold were soon discovered and they began expanding their influence by moving in that area. Arizona’s name comes from Spaniard owned silver mines. Father Kino who was an Italian priest came along with the Spaniards and was the most famous European at this time. Father Kino was instrumental in bringing new farming methods and education. As a fierce opponent of slavery, he was hugely popular among the natives of Arizona (The Robinson Library, 2012). During his mission to bring the Southern Arizona tribes to Christianity, he established twenty-four towns and missions including Tucson. Mexico gained independence from Spain in 1810 and Arizona formed part of its territory. Some American mountain men did venture into Arizona, including Kit Carson who was the first American to travel the length of Arizona and back, but it was left alone for a while since its tribes were considered savages. America moved against Mexico in 1846 to seize land stretching from Texas down to the Pacific Ocean (e-RD, 2011). However, they had no way to get to California, which they had already established interest in before the beginning of the war. On the other hand, the Mormons had been evicted from Illinois, and they wanted to establish a colony in Utah. Therefore, they struck a deal with the US government as suppliers of labor to build a road from New Mexico to San Diego. They managed this but by using a longer route than was necessary, although this meant that they escaped the Apaches, who were known to be vicious and would have attacked them (e-RD, 2011). After, winning the Mexican war, the question turned to the drawing of the Southern border. The Northern States, which were the most dominant, wanted the line as north as possible since New Mexico and Southern Arizona was a slave friendly territory as it lay south of the line at Mason-Dixon (Facts About..., 2012). The border was thus drawn along the Gila River. Ambassador James Gadsden then travelled to Mexico with the view of making a purchase for some of Mexican territory. Mexico actually needed this money and offered the North of Mexico and Baja California. However, Congress authorized a bare minimum to regain the Mormon built road as they were afraid of adding more territory that ran slavery. According to Mexican law, native tribes had their land claims recognized but Americans only con sidered title deeds as land claims. The Apache wars lasted from 1848 to 1886 with the surrender of Geronimo after which the south of New Mexico was enjoined with the American Confederate States (Facts About..., 2012). Arizona has a unique political history. It was the first state to allow women voters, as well as the first to allow judges to be recalled. It was also the first state to let public petitions override the legislature and constitution of the state. Its recent reforms have included state

Entrepreneurship questions Assignment Example | Topics and Well Written Essays - 250 words

Entrepreneurship questions - Assignment Example This discussion shall focus on the earning based approach together with its strengths and weaknesses. Moreover it will focus on factors that may affect franchising over the next ten years. This mode of business valuation is based on the concept of predicting the probability of a business to make profits and more wealth in future. In this case, the valuator may undertake various forms of calculation majorly based on determining future income cash flows by using a company’s records indicating past earnings as well as other records indicating general information of past performance. This is specifically done by creating a normalcy of expected revenue and the multiplying it with a specific capitalization factor. One of the strengths of the earning-based approach is the fact that it involves the use of simple computing methods such as the Price Multiple Earnings. Moreover, this method has been considered relatively more accurate as compared to other methods like asset based approach. One the other hand, it is quite challenging to attain 100% accuracy with this method making its greatest weakness. Increasing business competition is one imperative factor that will affect franchising over the next ten years. This is due to the fact majority of upcoming businesses are exposed to high rates of competition with already established businesses thus compelling them to use business models of these already established businesses. Moreover, varying economic factors i.e. fluctuation of prices that majorly affects new small scale businesses may affect franchising over the next decade; this may compel such enterprises to franchise with already established and financially stable businesses. "EARNINGS VERSUS CASH BASED VALUATION TECHNIQUES." EARNINGS VERSUS CASH BASED VALUATION TECHNIQUES. N.p., n.d. Web. 17 Feb. 2014.

Case 3.3 Study Example | Topics and Well Written Essays - 250 words

3.3 - Case Study Example When taking history, it is important to record the accurate date of admission in the patient’s medical record. The admission date will help the nurse to calculate to calculate the patient length of stay at discharge or during the death of the patient. Calculating accurate length of stay for the patient will enable the accounting department to calculate the exact cost for patient stay in the hospital. Length of stay (LOS) is a period that covers the duration of a single episode of patient hospitalization. It is measured in days but not hours. It provides the hospital management with information on how quickly patients are being treated and discharged. This can give information on whether patients are being managed properly. To calculate LOS, the patient date of admission and discharge need to be tabulated. LOS is after that computed by subtracting the date of admission from the date of discharge or death. However, patients entering and leaving the hospital on the same day are given an LOS of one day. Proper keeping of records needs to be instituted in the hospital set up as it provides vital information on the patient’s progress. LOS of patient can help the hospital management to know how quickly the patients are being treated and discharged. This will further help to tell if patients are receiving a proper management for their

Claim Response Letter Delivering Negative News Essay

Claim Response Letter Delivering Negative News - Essay Example I want to be categorically clear that at the moment, due to logistics we are not willing to offer any resale or promotional activities (May & Regina, 36). However, in the future the company may decide to offer such activities. This will be communicated in the newspapers and mainstream media should the management decide so. On behalf of the company, we wish to state that we are sorry for the miscommunication and misunderstanding on your part. Digital Inc will not comply with the request because this was a case of misunderstanding. As already mentioned above, we share almost the same name. Our offices are located in close proximities to each other. We realize that that this is a case of miscommunication by the newspaper and the newsrooms that ran the advert. However, I wish to state on behalf of the company that in the future we would be more careful about creating our unique name and logos (different ones) so that this confusion does not arise again. We understand your disappointment about the supposed promotion and any stress it might have caused you. Similarly, we wish to state that in the future when we carry such promotions, we will communicate the same effectively and candidly. The company we share a name with and have striking similarities has since apologized and communicated the same to media houses and online platforms. We would also like to state that several other complaints have been launched, and the Digital Corporation has announced they are looking into the issues decisively. Our company would like to announce that it would soon carry out promotions in three months. You may want to participate in the fabulous promotion that is set to run for three months. All you have to do is visit any of our digital outlets and buy any gadgets of your choice, and you could win great prizes. Besides, you can find us online via digitalinc.us.com or read about us in the newspapers or

Human Resource Planning Article Example | Topics and Well Written Essays - 250 words

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Information Systems Increases Revenue Essay Example for Free

Information Systems Increases Revenue Essay According to a research project completed by CFO Research Services, a Senior Vice President of a large U. S-based global services firm stated, â€Å"The CFO should always allow IT organization to innovate, to experiment, and [should] understand that there is financial risk associated with innovation. Not every IT investment will have an ROI, but allowing IT to be thought leaders is imperative in today’s evolving technology landscape. † Therefore, technology and IT is central to building relationships with customers’ thereby increasing revenue for the company. The research project also noted that business intelligence, mobility, and cloud computing will be the most important technologies for business over the next three years. Using technology is difficult in today because it is constantly evolving. According to the research conducted by CFO Research Services, it states that â€Å"old models based on enterprise silos are giving way to a new hybrid – business technology – as IT organizations, finance functions, and business operations alike acknowledge you can’t have one without the other. By increasing the integration of advance technology to its fullest potential a company can accurately and effectively meet the customer’s needs and operate efficiently, thereby increase revenue. In order for companies to build relationships with their customers they must be able to gain the customers trust. According to Jean-Pierre Lauzier of Jean-Pierre Lauzier Communications, â€Å"trust is based on a feeling, in impression or a perception – meaning something intangible – and is not based on anything rational or logical. Studies have shown that 15% of a customer’s trust in [a company] comes from the [company’s] technical competency, and 85% from the [company’s] human qualities†¦ To build trust it must be natural and authentic. † In order for a company to effectively build trust with a customer they have to make the customer feel that they know them and are sincerely interested in helping them. One great way for a company to do this is through the use of Customer Relationship Management software (CRM). According to Dr. Ruth N Bolton, â€Å"CRM is a strategic approach concerned with creating improved shareholder value through the development of appropriate relationships with key customers and customer segments. CRM unites the potential of relationship marketing strategies and IT [information technology] to create profitable, long-term relationships with customers and other key stakeholders. CRM provides enhanced opportunities to use data and information to both understand customers and co-create value with them. This requires a cross-functional integration of processes, people, operations and marketing capabilities that is enabled through information, technology and applications. † Therefore it is the CRM system that makes it possible for a company to effectively and efficiently communicate with any number of customers so that each customer feels unique. At a high level companies interact with their customer in four ways: Strategic Marketing, Pricing and Revenue Optimization, Tactical Marketing, and Customer Experience Management. Successful companies are efficient and effective in all four categories. Customer Relationship Management software make this possible. CRM provide detailed information about a customer’s interactions with the company as well as analytical information geared to enable the company to successfully provide tactical marketing and enhance the customer experience. They do this by allowing a company to track and record all of the customer’s interaction with the company so that the company can customize their interaction with the customer based on the customer’s previous behavior. According to a Computerworld survey in 1996, companies implement CRM systems in order to 1) increase customer retention, 2) respond to competitive pressures and 3) improve customer service. CRM systems are able to also reduce company costs by reducing employees time spent with customers by eliminating repetitive tasks that might be required if the company did not have a CRM system. For example, when a customer is transferred from one customer service representative to another the CRM system would transfer all customer information and conversation notes so that the employee does not have to waste time asking all the same questions that the first representative asked before being able to attempt to help the customer. However, CRM’s primary focus is to create higher revenue by helping companies build a larger percentage of loyal customers through the use of building trust and relationships with their current and future customers. Acquiring new customers is extremely costly for a company. Surveys have shown that it could cost a company six times more to acquire a new customer than to keep a current customer. Not only that, but if a company is able to build a loyal customer base those loyal customers are worth much more than their own personal purchase volume. A loyal customer is likely to share their experience with others about companies that they are very loyal to and have a close relationship with. Therefore, the company is able to acquire repeat sales to the current customer and able to obtain new customers without any additional cost required to try to attract a new sales and customers. In addition, it has also been shown that it is 16 times easier to sell to an existing customer than it is to sell to a new prospective customer. Therefore, CRM systems recognize the long-run value in potential and current customers. Building customer relationships also require companies to communicate effectively with customers in a multitude of different methods. In today’s environment people are constantly connected and on the go. Companies need to be able to meet the customer’s needs when and how the customer want their needs met. Therefore, it is imperative for companies to offer multiple avenues for customers to communicate with them. Some of those methods include the ways for the older generation such as via the telephone and letters know now days as â€Å"snail mail†. However new technology methods are now being required such as through the company’s website, e-mail, and Social Customer Relationship Management system (SCRM). According to Chris Bucholtz of CRM Outsiders, Social Customer Relationship Management is â€Å"the response of businesses to the advent of social media and the eager adoption of the new communications channels by B2B [Business to Business] and B2C [Business to Customer] buyers alike. It creates a new environment for customer conversations, a new opportunity to learn about customers, and a new opportunity to engage, build peer-to-peer relationships and strengthen brand perception. † He goes on to state that SCRM is more of a strategy than a process or product. It can include many different technology platforms and tools. CRM is the foundation of SCRM and not a replacement for CRM. A company must have a good CRM in place in order to effectively utilize SCRM. According to Bucholtz, the definition of Social CRM â€Å"is a philosophy and a business strategy, supported by a technology platform, business rules, workflow, processes and social characteristics, designed to engage the customer in a collaborative conversation in order to provide mutually beneficial value in a trusted and transparent business environment. It’s the company’s response to the customer’s ownership of the conversation. This definition simply states that it is about people (customers) interacting with people (businesses) and not people (customers) interacting with machines. Due to new technology and people having unique styles of communication, SCRM is about businesses using social media in order to best meet the needs of the customers in the best style of communication for each unique customer. Social media comprises of various online technology tools and can include: text, audio, video, podcasts, and various social media channels such as Facebook, Twitter, YouTube, LinkedIn, and Google+. Social Media can increase revenue and growth of a company by 60% versus only 8% for companies that do not use social media, according to Daya Baran on PRWeb. com. The article goes on to state that â€Å"consumers are spending more time and conducting more business online and businesses that have incorporated social media are reaping the benefits as they are gaining visibility with the consumer across the entire online purchase cycle. Social media technologies are fundamentally changing the sales, marketing and operations process. It is redefining the way businesses acquire customers, generate leads, creates competitive differentiation, customer response, branding and manage crisis. † Therefore, Social CRM’s aim is to enhance the customer’s experience and relationship thereby building loyalty with the company. And as we have already discussed, a customer’s loyalty is worth much more than their customers’ individual value thus increasing revenue for the company. Another customer relationship building mechanism is Customer Experience Management. The e-zine, Customer Experience Exchange, states that companies sometime have a hard time seeing what they look like in the customer’s eyes therefore companies have to invest in technology tools to inject that accurate outside-in view from customers. In the past, companies spent much effort on ensuring the share holders were happy rather than customers. Now with new social media outlets customers are able to make themselves heard to companies much easier than ever before. Take for example the recent backlash that millions of Bank of America customers showed when Bank of America announced they were going to implement a new $5. 0 debit card fee. Never before have we seen customers be able to so quickly pull together and force big corporations to think twice before acting. Bank of America was in jeopardy of losing over 300,000 customers if they did not listen closely. Another company that needed to listen to their customers was Netflix. Netflix issued a price increase of 60% to subscribers that wanted both online streaming of movies and home DVD’s. This cause Netflix to lose more than 200,000 subscribers which in turn made Netflix CEO offer a public apology to customers and eliminate their original plan of separating the two companies. With all this being said, it can be seen how imperative it is to a company to be able to attentively listen to their customers. Without an attentive ear and without a company being focused on Customer Experience Management, a company will have difficulty growing and increasing revenue. Anna Fiorentino, of Customer Experience Exchange stated that in order to develop the best customer experience through CEM systems companies not only need to listen as shown in the Bank of America and Netflix examples, but they must also measure and monitor customer conversations and feedback. Through the use of CRM systems a company is able to analyze customer satisfaction. She stated that Coca Cola, Inc. established a customer reward system called My Coke Rewards. This system enables Coca Cola, Inc. the ability to not only listen to their customers but to also measure customer satisfaction and â€Å"deliver real time results creating value for its members as well as internal and external partners. † Kaitlyn Dennihy a strategist at Engauge, the social media agency of record for My Coke Rewards states, â€Å"Measurement is key. Translating business goals into measurable actions within social has allowed us to track the impact of our communities as well as manage and exceed expectations for the social space. Every content piece in social must include a call to action for the user that can be measured. My Coke Rewards provides insight into areas such as customer service, product merchandising and exclusivity. † ING Direct, an online-centric bank that is part of Netherlands-based ING, also believes that meeting customer needs is the basis for creating a thriving social media campaign. ING Direct was able to increase their evenue by listening to online consumer conversations with the help of a program called Radian6. Radian6 is a social media monitoring platform that allows companies the ability to know what’s being said about their brands, industries and competitors online, but to also help them measure, analyze and report on their social CRM efforts. There are many tools on the market now that provide business the ability to obtain statistical information on company website visitors, Google analytics for summarizing search trends, as well as the ability to summarize searches for tweets known as text mining. Radian6 tells companies such as ING Direct who is saying what and whether customers are communicating through a news site or blog and what percentage of influence the customer will have on the company based on web traffic. Gloria Chik, social media lead at ING Direct stated, â€Å"If we get a client complaint, it’s been fantastic to get a full profile of that person. † Companies should be prudent in privacy issues when handling confidential client financial information, making sure to look at each client complaint or compliment individually. No matter what method companies use to track return on investment on Customer Relationship Management, one thing is certain, business must focus on providing excellent customer satisfaction and when faced with unsatisfied customers they must listen. Without satisfied customers a company will have a much more difficult and sometimes impossible climb toward growth and increased revenue. In todays technologically advance world business must constantly be evolving in order to meet the customers’ needs. No longer are businesses able to simply dictate what customers will pay for a product or service. With the today’s generation companies must be diligent in building strong lasting relationships with their customers. Business should look at their customers’ relationships like a marriage. Just as in a marriage a couple must communicate and listen to each other so should a business communicate and listen to their customers. When a company does this they will be able to reap the rewards by having increased revenue and growth. In order to reap these rewards companies must effectively utilize a CRM system and also incorporate SCRM as well as a myriad of other platforms such as mobile apps, mobile websites, QR Codes and much more. By utilizing technology business are able to develop stronger customer relationships by knowing the customer better. Research Comments When I started this research project I struggled at first trying to find enough information on the subject I had chosen. However, once I got started and finally developed an outline and thought process as to what I was going to talk about, I was able to find all kinds of information. Some of the websites listed below were uncovered during the research phase but not necessarily used. Some of the websites were not used because I found the information redundant and others had to be eliminated due to the need for limiting material so that it did not go over the stated maximum for the paper.

Importance of and Benefits of Good Customer Service

Importance of and Benefits of Good Customer Service Chapter 1 Introduction: Providing Quality customers service is one of the practical jobs that cannot be learned without experience, so it is very much important to deliver the best possible quality service to all the customers. When studied and analysed carefully about the importance of customers to organisation , the researcher found out that the cost difference between getting a new customer compared to retaining a current customer is that it costs 7 times as much as bringing in a new customer, than to keep an existing one. Eddy. B.W (1983); Therefore we must ensure loyalty with our customers through utilizing all the back to basics of customer service. The customers change the organisation or leave because of a lack of attention that is given to them When customers go to any of the organisation, there grows an opportunity to improve or worsen the relationship with the customers. Hopefully each and every organization wants to improve the relationship with the customers. Saunders, J A. (2004) Thus utilizing this opportunity as one of the precious one, a good impression can be created by satisfying each and every need and wants of the customer from the organisation. It is in fact tough and hard to do so, but it is not impossible. 1.1 Aim: To make a review on the need of quality Customer service in the Brassiere Restaurant Hilton Hotel As we know, each and every individual in this world is a customer to each other which are linked like a world wide websites. Providing the quality customer service is the need of the Hilton Hotel from every department because customers are their building blocks, and if the blocks are not sufficient the probability of declining and closing down the business rises. The Brassiere is a Samplecontinental cuisineat this celebrated Paddington restaurant. The Brassiere brings asumptuous menuserving breakfast, lunch and dinner for up to 160 guests. Patrons of the Hilton London Paddington enjoy a comfortable atmosphere for relaxed dining Customers want proper attention and timely service as they pay for each and every activity. A very frequently uprising question in every manager or the executive bodies of the Hilton Hotel Restaurant is the importance of customer service. Thus the main endeavour of this examination is to find the need of quality customer service in the Brassiere of Hilton Paddington Which is empathetic, supportive and accessible. The system utilized by Hilton Paddington to measure the guest satisfaction level is widely known as SALT, which means Satisfaction and Loyalty Tracking Survey. This is a system designed by Hilton and is updated daily. Different Department has different scores which at the end is the overall score. This determines the areas and the department that needs to improve and take the score high. (Hilton Hotel Paddington, 23rd March 2009). 1.2 Objectives: It is often said and extensively accepted that, eminence customer service is the keystone to all service-oriented business. Yet the words and concept are often not fully comprehended by many within the service providing department (Brassiere of Hilton Hotel). The objectives of this research is to, Study the importance of quality customer service in the Brassiere To understand the benefits of Good customer service to Brassiere. To find the factors affecting Good customer service in the Restaurant, To study the techniques used by Hilton employees to satisfy Guests. Find proper way to satisfy guest and increase the revenue of the Hotel. Criticism and appreciation on the customer service level of Hilton Brassiere. It is very difficult to track down the factors that affect the delivery of customer service, but the techniques and comments can lead us to determine it. There is no mystery to solve it but a simple understanding is enough. Every hotel gives service but something small and extra-ordinary from Hilton Brassiere will raise the satisfaction level. So the above objectives have to be met in order to keep the business in good level. 1.3 Rationale The underlying principle for the research on the Need of quality customer service in Brassiere Restaurant of Hilton Hotel is to clearly understand and manipulate the standard and rectify its standard. To meet the need and wants of the customers by deploying some basic principles of Quality Customer Service in each and every step while dealing with the customers as a professional. This helps to bring the improvement in Hiltons Brassiere SALT score as the level of customer service is standardized. SALT scores can be increased by considering the following given points: Standard Service, Diversity and Equality, Physical access, Timeliness and Civility, Handling Complaints, making appeals, installing variations and choices and official language equality in both external and internal customers. 1.5 Summary: Customer servicelevel of Brassiere, Hilton is a series of conducts designed to enhance the level of customer satisfaction that is, the feeling that a product or service has met the guests expectation. To understand the importance of Quality customer service in Brassiere, and to deliver it accordingly is one of the major task of the Hospitality staffs. Quality customer service plays a vital role in creating a good and positive impact to each and every one who comes and goes in Hilton Paddington Hotel. To survive in todays highly-competitive global marketplace of business and customer service, Hilton has improved and is on the way to reach excellence in their quality products and service. So Quality customer service in current market matters a lot and is the key route towards growth and success of the Hiltons Brassiere and the Hotel itself. Chapter 2 Literature Review: Introduction: Defining quality customer service and its components is a form that is actionable in the workplace is an important endeavour that an organisation should not take lightly. The quality of service must be kept always in a high standard either the organisation is medium or large sized business. Customers are so critical that they always look for value for money oriented products and services. So to attract more customers towards the particular business the level of service standard must me raised and carried consistently in each and every step while dealing with the customers. Without a clear and unambiguous definition of service quality, employees will be left with vague instructions and technique on improving and delivering service quality within the workplace. The result will be that each employee will be left to form and act upon his or her own definition of quality customer service which, more often than not, may be incomplete or inaccurate. This paper will review and analyse the literature on need of quality customers service, particularly those that delineate its components as well as those that provide links to behavioural intentions. Various thoughts are put into to understand the need of quality customer service in the hospitality industry as well as in other sectors. As per PZB (Parasuraman, Zeithaml Berr) RATER method, we can see and find the level of quality customer service delivered in every aspect and in every organization. R: Ability to perform the promised service dependably and accurately. Assurance: Knowledge and courtesy of employees and their ability to Inspire trust and confidence. Tangibles: Appearance of physical facilities, equipment, personnel, and Communication materials. Empathy: Caring, individualized attention the firm provides its customers. Responsiveness: Willingness to help customers and provide prompt Service. Quality Service: PZ (Parasuraman, Zeithaml ) defines quality customer service as the degree and direction of discrepancy between customers service perceptions and expectations (2006). Thus if the perception is higher than expectation, then the service is said to be of high quality. Likewise, when expectation is higher than perception, the service is said to be of low quality. Realising that there was not enough literature to produce a rigorous understanding of service quality and its determinants, PZB (1985) conducted an exploratory investigation to formally delineate service quality. Their investigation was composed of interviews with executives from four types of service businesses (i.e. retail banking, credit card, securities brokerage, and production repair and maintenance) as well as a number of focus groups composed of individuals who have recently received services from those businesses. Quality Service Process: One of the results of this investigation was the identification of ten determinants of service process quality. PZB (1985) listed them as follows: Reliability: Involves consistency of performance and dependability. Responsiveness: Concerns the willingness or readiness of employees to provide service. Competence: Means possession of the required skills and knowledge to perform the service. Access: Involves approachability and ease of contact. Courtesy: Involves politeness, respect, consideration, and friendliness of contact personnel (including receptionists, telephone operators, etc.). Communication: Means keeping customers informed in language they can understand and listening to them. It may mean that the company has to adjust its language for different consumers-increasing the level of sophistication with a well-educated customer and speaking simply and plainly with a novice. Credibility: Involves trustworthiness, believability, honesty. It involves having the customers best interests at heart. Security: Is the freedom from danger, risk, or doubt. Understanding/ Knowing the Customers: Involves making the effort to understand the customers needs. Tangible: Include the physical evidence of the service. The SERVQUAL instrument has been the predominant method used to measure consumers perceptions of service quality. It has five generic dimensions or factors and is stated as follows (van Iwaarden et al., 2003): (2) Reliability: Ability to perform the promised service dependably and accurately. (3) Responsiveness: Willingness to help customers and provide prompt service. (4) Assurance: (including competence, courtesy, credibility and security). Knowledge and courtesy of employees and their ability to inspire trust and confidence. (1) Tangibles: Physical facilities, equipment and appearance of personnel. (5) Empathy : (including access, communication, understanding the customer). Caring and individualized attention that the firm provides to its customers. (Gronroos, 1982; Lewis and Booms, 1983; Parasuraman et al. 1985). Customer Satisfaction: The relationship between customer satisfaction and loyalty can be divided into three categories. The first is extracted from the management of service literature. This study accommodates service and customer satisfaction as an antecedent of customer loyalty towards the company, which in turn influences the profitability, (Anderson et al, 1994). The second focuses on the individual level and contains mainly studied customer retention by customer purchase intention. This constitutes important shortcoming retention by the customer purchase intention. (Chandon et al, 2005). The third group focuses on the satisfaction loyalty link on the basis of individual level with the real purchase data. This group has tendered to reveal a weak or insignificant relationship between satisfactions and repurchase behaviours.(Bolton, 1998; Mittal and Kamakara, 2001). Customer Perception: One of the obvious difficulties in meeting customers expectations is that Perception is Reality. The way that customers perceive the staff is the only reality that matters to them. Therefore everything done for customers affects the customers perception of the organisation, and different customers can perceive the same service level differently. (Stuart Emmitt, 2000). Chapter 3: Introduction to Methodology 3.1 Introduction: Adissertation methodologyon the above topic on Quality customer service in Brassiere of Hilton Hotel Paddington is truly divided into two definite parts. These are the process of data gathering and then the process of data analysis on the concerned topic. Both of the parameters are important aspects in researching because these helped the researcher to gather the most in a good time. These items induced the credibility level of the results and findings. Data gathering methods utilized according to the preference of the researcher are listed below: 3.2 Research approach: To accumulate the required information, two specific research approaches has been used, which are as follows, a) Primary Research: This research approach involves the collection of data that does not already exist; this is done through numerous forms, including questionnaires to the manager, staffs and to the selected customers. This information has been collected from things like questionnaires, magazines and Interviews. Interviewing: The researcher in order to gather the data took an appointment with the manager of the Brassiere Hilton Hotel for an interview, where most of the questions were answered on the basis of the topic. The interview with the manager gave the researcher the points focused by the management of Brassiere on delivering the quality customer service and explained how they maintain their SALT score each and every day in their operation. The brand standard is followed very carefully so as to meet the guests expectation on their whole duration of stay. There are various service standards that are shown and taught to the staffs as they are on the operation. Data Mining: Data miningis the process used for extracting hidden patterns from data. Data mining became an increasingly important tool to transform the collected data into information to deeply understand and know the guest satisfaction strategy used in the Brassiere. The data mining step was a very crucial stage where the researcher faced a lot of difficulties in gathering the information. Various serious questions were delivered to the manager on how they gathered the SALT score and the comments from the guest that was posted or replied online. Magazines: The monthly issue of magazines that is found in the library and hotel are used to find and travel deep into the research. The magazines have some information that states the importance of good and quality customer service in the organisation. Questionnaires: Three questionnaires were designed in order to find the need of quality customer service in the outlet Brassiere of Hilton Hotel. The second questionnaires were delivered to the manager of the Restaurant and five staffs of the Brassiere, which has two supervisors. The third questionnaires were delivered to ten guests through the permission of the manager, as it is the non-business part of survey conducted within the Restaurant outlet of Hiltons Brands. b) Secondary Research: A) Printed Source: Printed resources like books, magazines and some Hiltons customers satisfaction comments were taken into consideration in order to accomplish this research. Various libraries were visited to get the information regarding the need of quality customer service in an organization, which were related, compared and placed in this project. B) Online Source: Many websites were visited in order to obtain the main factors that are needed for the organisation to maintain quality customer service at all time of their operations. The structure of a website address (URL) indicates the sites origin and status, for example, .ac or .edu indicate an academic or educational institution, .gov a government body, .org a non-profit organisation, .co or .com a commercial organisation. The visited dates are also indicated which all are listed in the bibliography of this project. C) Other Media: Some of the media were also referred in order to get the complete idea and knowledge of maintaining the quality customer service and its need in Hiltons outlet Brassiere. The medias like the video of the Hilton hotel that was provide to us in our induction day, and the videos from www.youtube.com were referred in order to accomplish the research. Research Strategy: The following steps outline a simple and effective strategy for finding information for a research paper and documenting the sources found. This research strategy on Need of Quality Customer Service in Brassiere will aim to help secure lasting improvements to the business of Brassiere in Hilton Hotel Paddington, London and improve the quality of service and cost-effectiveness customer services and customer care. In order to achieve these ambitious aims, the Researcher will support quality research in priority areas of relevance customer service and care and; a) Work with the staffs to identify topics which are important to the Brassiere and Service improvement, and amenable to research; b) Revise the importance of quality customer service in the Brassiere c) To understand the benefits of Good customer service to Brassiere. d) To find the factors affecting Good customer service in the Restaurant, e) To study the techniques used by Hilton employees to satisfy Guests. The strategy used to complete this research is interview and action research strategy. Other strategies are also carried but in few aspects only. In his strategy the questionnaires will be used during the interview that is designed in an easy format to answer. Qualitative Research: There are a wide variety of methods that are common in qualitative measurement. In fact, the methods are largely limited by the imagination of the researcher. Here the researcher discusses a few of the more common methods of collecting data in order to whole the project. a) Focus groups The researcher brought together a small number of subjects to discuss the topic on Need of Quality Customer Service in the outlet of Hilton, Brassiere. The group size was kept deliberately small, so that the members do not feel intimidated but can express opinions freely. A topic guide to aid discussion was usually prepared beforehand and the researcher usually chaired the group, to ensure that a range of aspects of the topic are explored. The discussion was written down and analysed. This focused groups provided a good amount of information and data to sum up the research. b) Direct observation In this type of study the researcher aimed to become immersed in or become part of the population being studied, so that the researcher can develop a detailed understanding of the values and beliefs held by members of the population. The researcher used observations to gather evidence about how value judgements made by staff and customers can impact on decision making. In this study, the researcher participated in the operation of the Brassiere observing situations where other staffs were faced with difficult moral choices. Observations were recorded as field notes and analysed for content. In-depth interviews The researcher was able to obtain few detailed information for the subject. The researcher used unstructured interviewing to explore the Brassieres functioning and customer relationships through the perception. The reason for choosing this method is due to lack of adequate theory and definitions in the field to produce a deep knowledge and facts in quality customer service delivery. Data Collection: The data collection on the desired topic is a time consuming process and also requires quite a long time. It is very complicated and enforces high pressure with work load. However in completing this research, two methods of data collection is employed, which are an interview and the questionnaires. Interview was with the manager of the Brassiere Restaurant of Hilton Hotel and the questionnaire was specifically designed to know the importance of quality customer service. Pilot testing was supposed to be conducted in the college but it is not done due to lack of time and busy schedule of the people who were targeted to run a pilot test. The researcher could not conduct the pilot test as some information is not complete due to this conduct. Questionnaires that were designed were given to the working staffs of Brassiere to fill in the staff questionnaire, the manager was given the questionnaire at the time of the interview and the questionnaire designed for the customers were given to 5 customers of brassiere as permission was taken before conducting this act from the manager. Case Study: Interview and Questionnaire The researcher is an employee of the organization Hilton, working there for about 4 months. The researchers overall goal is to study and formulate the need of quality customer service in the Brassiere. The researcher mentioned numerous challenges that he faced in gathering the data from the organization, some of which needed specific, technical information to address. The reason for choosing the interview and questionnaire method of collection data from the Manager of the Restaurant (Brassiere) and from the selected customers and staffs is basically to get the actual answers and the facts that is expected. This method is very practical and correct data will be extracted. The interview method was chosen but the manager of Brassiere postponed the date and time twice due to his busy schedule and work load within the department. The interview method is very straight forward method to gather facts and practical information that is going through in daily operation of the Brassiere. However the questionnaire method is the best technique to gather data, because it is very specific and straight to the point. This method gathers more and deep information in simple words that can be evaluated according to the operation method. Thus this technique extracted more and expected data based on the topic. Sample Size: To produce the project, the research approach taken by researcher is primary and secondary. The sample size for this research was not complicated and tough but was time consuming. The development of the sample of the population in the carried research was well designed and not much complicated, because the researcher carried out this research in the organisation where he works and has been continuing the work since last four months. The designed sample size of this research is small and choosy as it is based only on one department of food and beverage operation in the Hotel- Brassiere Restaurant. The sample population comprises of The Manager of the Restaurant, Staff of the Department Brassiere, and some of the chosen guests of hotel who were sampled with the recommendation of the manager of Brassiere. The total number of people sampled comes to a total of 12 plus some of the staffs who helped as well. These populations are involved in the customer satisfaction and care line on daily basis. They all enthusiastically agreed to provide good level of information. Totally 25 different questions were of which few were received back and the filled copies are attached. (Please find the attached sheet at the back). Thus all of the staffs and the management were very helpful in achieving this task. Reliability and Validity: The research strategy carried here is significantly contributively and increased the positive response towards the research. The interview and questionnaire that was delivered was regarding the customer satisfaction and quality service in Brassiere. The questionnaires that were asked have obviously accomplished the grade of reliability and validity. Findings and Results: The section of the research will produce the summation of the data accumulated with various methods and techniques. Mainly the data extracted from the questionnaire and the interview will be focused along with other results of methods. The response is well and good from the provided questionnaires and is received back completed from the population selected. The employees capability of setting up problems is about developing human supply with essential skills to carry successful service in the near future.(H and Huang H.C (2008). Thus the hotel aim and major priorities in providing quality customer service is based on the responses accumulated from the interview and the questionnaire which are as follows; 1. Delivering High standard service. 2. Proper Knowledge of operation and relationship. 3. Quality customer service 4. Guest Relationship of Manager and the Supervisors 5. Customer service skills. 6. Overall performance and quality of Brassiere Team. 7. SALT Score of Brassiere. 8. Good customer service and customer care 9. Staff training for development and further knowledge. 10. Handling Complaints 11. Methods of operation 12. Summary of quality customer service in Brassiere. Delivering High standard service: The outlet Brassiere aims to deliver high standard service at all time of their operation and always moves forward to perform the best. The standard in this will require a management support with skilled and knowledgeable staff. The staffs of Brassiere are aspiring to achieve the quality in the product and the service by focusing on customers and the business. Proper Knowledge of operation and relationship: The team members of Brassiere are guided and trained in each and every step while moving forward in the operation of the outlet. They are given training on the operation system and functioning of the business in various steps with gaps. A systematic job chat is done with the staff by the supervisor and the manager to identify the problems faced by the staff and the improvement made till date. The relationship is maintained and unity in diversity is basically followed and the working environment is very flexible and professional. Quality customer service: Quality customer service is a complicated and a broad term to use but, major aspects of it are achieved by the team of Brassiere. The service standard if Brassiere has better quality as compared to other similar kind of outlet or business. Professionalism is maintained and carried in each and every operational process. The guests expectation level is always met and exceeded as per the questionnaire sums up. Guest Relationship of Manager and the Supervisors: The guest relationship of the manager and the supervisor of Brassiere are superb. The manager during the operation of the restaurant goes to the guests of the hotel during the dinner, breakfast and lunch to extract the value and quality they are experiencing in the outlet. 13. Customer service skills. Chapter 5, Discussion: Introduction: Customers are the most important part of the Brassieres business. Quite simply, without customers there would be no business! So it is vitally important that customers are looked after well and given the highest standards of service, so that they come back again and also tell their friends about the good time they had staying and eating in Hilton Hotel London. Need of Quality Customer Service in Brassiere: These days customer service is not just about meeting customers needs, but it is about exceeding them. It is also important to stress giving excellent and not just good customer service. The staffs at Brassiere of Hilton Hotel Paddington are fully trained in all aspects of excellent customer service. The companys customer service aim is to give our guest a truly short break holiday and business experience which far exceeds their expectations. But, In Brassiere of Hilton Hotel customer service is much more than just being nice to the customers. It is about all staff in the Restaurant working towards a positive approach to customers which involves, a) Identifying Customers Needs: Knowing what the guests wants is fundamental to the success of Brassiere business and reputation. However knowing the guests need is often relatively easy, what can be more difficult is putting into practice the actions that are recommended. b) Developing the right products and Services: Having found out what its customers wants, Brassiere can begin to develop products and services that matches the various requirements to make sure that they are offered at the right price, in the right place and, in the case of profit. c) Measuring Customers Satisfaction: Customer service is a constant process to strive to be as successful as possible in satisfying customer needs. The product and services will need careful monitoring and adjustment to meet any changes that the customers are demanding. SALT scores (Satisfaction and Loyalty Tracking Survey) must me maintained as they use this technique to measure customers satisfaction level. d) Developing Internal System: Hilton Hotel need to give attention to the needs of the internal customers i,e the staffs working for the Brassiere Restaurant. Mechanism to improve internal communications, including regular meetings, social events and staff newsletters, are all part of improving the overall level of service to the customers. e) Staff Training: Training in excellent customer service skills is vital for all staffs in Brassiere Restaurant, not just those whose work brings them into daily contact with customers. Staffs working behind the scenes, like Back area, main kitchen, and the stewarding etc need to appreciate that they too have an important role to play in keeping the customers happy and satisfied. Benefits of Excellent Customer Service to Hiltons Brassiere Restaurant: Excellent customer service not only brings benefits to the customers, but also to the Restaurant and of course to the hotel. Staffs working in the Brassiere Restaurant will also reap rewards, recognition, with increased job satisfaction and star points ( a system of rewarding followed in Hilton when a Guest comments good about an individual). The main benefit to the Brassiere Restaurant Department on delivering quality customer service is shown in the figure below; Reason for Poor Customer Service: Providing excellent and quality customer service is highly a skilled task requiring motivation, effort and commitment from the staff involved in the operation of Brassiere and support from the supervisors and the manager. However even the most experienced staff can have bad days! There are various reasons why the performance level of the staff deployed in the operation of Brassiere falls down. Four of the most common are as follows; Lack of commitment: Insufficient Knowledge about the product and the service. Poor communication level. Lack of proper training. What can management do to demolish these factors? a) Discover any underlying problems that are causing the lack of commitment. b) Arrange staff training session to help deal with the problems. c) Provide a supportive environment in which the staff can flourish. d) Involve all staff in customer service improvement. Quality Customer Service: There have been quantum changes in the attitudes towards quality customer service in Hiltons outlet Brassiere in the recent years. An organisation that delivers consistent good and quality service is usually seen as being Quality Company. Indeed, quality has many parallels with the customer service, a

Ethics and Morality of the Death Penalty | Personal View

Ethics and Morality of the Death Penalty | Personal View The death penalty is an immoral and ineffective policy. In this paper I will show that the death penalty is ineffective and immoral. I will prove that it is ineffective by showing that it has been imposed on innocent people, targets racial minorities, and does not deter crime. In addition, I will prove that it is an immoral practice. The death penalty has been imposed on innocent people in the past. Researchers James Liebman and Jeffry Fagan examined death penalty cases in a time period of twenty-two years and found that most of the cases were not conducted correctly, and that many of the defendants were innocent. Of the eighty-two percent of defendants with death sentences that were overturned by state appellate courts7% were found to be innocent of the capital crime charged (Schmalleger). The innocence of some of the defendants convicted of a capital crime proves the fallibility of the juries which convicted them. Juries impose their racial prejudices when finding a defendant guilty or innocent. This is evident in the ratio of African Americans and Caucasian Americans in the population, compared to the ration of them convicted with the death penalty. African Americans compose of twelve percent of the population of the United States, and they compose of forty-two percent of the number of current people on death row. Moreover, in almost every death penalty [of a black person], the race of the victim is white, whereas [since 1972] only one [death penalty] has involved a white defendant for the murder of a black person (Schmalleger). These statistics clearly indicate that juries impose their racial prejudices on defendants. Crime rates do not deter in states with the death penalty. Many death penalty apologists claim that the imposition of the death penalty deters people from committing violent crimes. However, studies have shown that homicides in some states with the death penalty are, shockingly, higher than those without it. Moreover, it is also a financial burden to impose the death penalty on people. It costs more to impose the death penalty on someone than it does to confine them to prison for life. The concept of the death penalty is immoral in itself, for it returns a wrong for a wrong. The wrongness or evil of an action is not affected when imposed on someone who committed a wrong in the past. This is because the wrongness of an action exists within the action itself, and not the circumstances in which the action is committed. The reason that the state gets involved when someone does some sort of wrong is because that wrong has somehow disturbed the order of society. And people are jailed or imprisoned to prevent them from further disturbing the order of society. But returning the wrong (e.g. the death penalty) does not repair the order that existed prior to the first wrong, but only disturbs it more. This is because retribution (e.g. imposing the death penalty on someone who murdered someone) is not a good and if it were the case that it is a good then someone should be able to enact revenge on someone who wronged them in the past. For example, if it were the case that retri bution is good then a man should be able to steal from a thief who stole from him in the first place. Another example is someone raping an individual who raped them prior to the first incident. These two examples clearly show that it is evidently untrue that retribution is good. Thus, the death penalty is not beneficial to society, and it is also immoral. In this paper I have showed that the death penalty is both ineffective and immoral. It is ineffective in that it does not deter crime, it is imposed on innocent people, and targets racial minorities. It is immoral because it returns a wrong for a wrong, and a wrong is never right, evidently. Therefore, the death penalty is an immoral and ineffective practice. Reference:Â  Schmalleger, Frank. Criminology. 2nd. Upper Saddle River: Pearson Education, 2011.

The Bomb :: essays papers

The Bomb One of the most powerful and intriguing people for the 20th century is Mother Teresa. She is probably the world’s best-known humanitarian. She spent her life caring for the hungry, the naked, the homeless, the crippled, the blind and the lepers. She cared for all people who felt unwanted, unloved and uncared for in society. The purity of heart and of purpose was what made her able to focus every ounce of her energy on her simple and unserving purpose in life: to do, to made, to be something beautiful for God. Mother Teresa had a devoted Catholic family. It was their generosity and care for the poor and less fortunate that helped her decide what she wanted to do with her life. She received a calling from God â€Å"to serve him among the poorest of the poor† while she was riding on a train to recover from suspected tuberculosis. Mother Teresa opened houses for lepers, alcoholics, drug addicts, the homeless and destitute, mothers with unwanted pregnancies and for people with AIDS all over the world. She felt that abortion is the worst evil. Her life exemplifies the true meaning of Christianity. The event we chose to be the most powerful in the 20th century is the bombing of Hiroshima. The bomb was dropped on August 6, 1945. The bomb had lots of killing power because of its size. The A-bomb had lots of killing power. Many people were burnt by the heat rays emitted from the bomb. Anyone who was located within 1.2 km from the hypocenter of the explosion at the time it went off died within a few days because of the exposure to direct heat rays. Radiation from the bomb caused certain blood disorders. Survivors of the blast soon reported cases of leukemia. Incidents of lung and thyroid cancer increased during the 1960’s because of the radiation. In utero exposure caused microcephaly, a smaller than normal skull, and mental retardation. The bomb â€Å"killed† the city as well. Fire was set to the entire city and buildings were gutted by the fire. Because of this enormous amount of power, 140,000 people died. There was power in sheer size of the bomb. It weighed 9,000 pounds, over 4 tons. The diameter measured 28 inches. It was 120 inches long. This particular bomb had more power than 20,000 tons of TNT. It contained 2,000 times more power than the British bomb, â€Å"Grand Slam.

Slaying the Dragon :: essays research papers

Slaying the Dragon gave the audience a look inside the world of Asian actresses. The entertainment industry is very different for women of Asian descent. I never realized how difficult it was for these women in the earlier years of the film industry. Even today, when asked to name famous Asian actresses, I had a hard time thinking of more than two or three.   Ã‚  Ã‚  Ã‚  Ã‚  The Asian women interviewed in this film spoke candidly about their experiences in the entertainment industry. This film shows a comprehensive look at media stereotypes of Asia and Asian American women since the silent era. One point that the film brought up was that many white women played Asian women in early Hollywood films. One actress who frequently played an Asian woman was Katherine Hepburn. I can’t imagine how insulted I would be if I was an Asian actress who was losing roles to an American woman.   Ã‚  Ã‚  Ã‚  Ã‚  The movie also showed the successes of Anna May Wong’s sinister dragon lady, Suzie Wong and the ’50s geisha girls and the Asian-American anchorwoman of today. One of the anchorwomen who was interviewed spoke about the stereotypes of exoticism and docility that have affected the perception of Asian-American women. She spoke about how her boss didn’t like when she stood up for herself and made radical decisions to cut her hair.   Ã‚  Ã‚  Ã‚  Ã‚  The stereotypes for Asians are never ended; generally we assume that they are quiet, smart, good in math and science and passive. This movie tried to devour these stereotypes and give the audience an inside look into the minds of the Asian women interviewed. I have a good friend from high school who is Korean and having grown up with her, I have watched her struggle with acceptance and trying to overcome these horrible stereotypes. When we reached our junior year in high school and began looking at colleges, she decided that she wanted to attend a college where she wouldn’t be one of the only Asian girls. Growing up in a small rural community, she often felt like an outcat in our white high school. She is now attending SUNY Buffalo and is very happy that she is in a more diverse community. Slaying the Dragon :: essays research papers Slaying the Dragon gave the audience a look inside the world of Asian actresses. The entertainment industry is very different for women of Asian descent. I never realized how difficult it was for these women in the earlier years of the film industry. Even today, when asked to name famous Asian actresses, I had a hard time thinking of more than two or three.   Ã‚  Ã‚  Ã‚  Ã‚  The Asian women interviewed in this film spoke candidly about their experiences in the entertainment industry. This film shows a comprehensive look at media stereotypes of Asia and Asian American women since the silent era. One point that the film brought up was that many white women played Asian women in early Hollywood films. One actress who frequently played an Asian woman was Katherine Hepburn. I can’t imagine how insulted I would be if I was an Asian actress who was losing roles to an American woman.   Ã‚  Ã‚  Ã‚  Ã‚  The movie also showed the successes of Anna May Wong’s sinister dragon lady, Suzie Wong and the ’50s geisha girls and the Asian-American anchorwoman of today. One of the anchorwomen who was interviewed spoke about the stereotypes of exoticism and docility that have affected the perception of Asian-American women. She spoke about how her boss didn’t like when she stood up for herself and made radical decisions to cut her hair.   Ã‚  Ã‚  Ã‚  Ã‚  The stereotypes for Asians are never ended; generally we assume that they are quiet, smart, good in math and science and passive. This movie tried to devour these stereotypes and give the audience an inside look into the minds of the Asian women interviewed. I have a good friend from high school who is Korean and having grown up with her, I have watched her struggle with acceptance and trying to overcome these horrible stereotypes. When we reached our junior year in high school and began looking at colleges, she decided that she wanted to attend a college where she wouldn’t be one of the only Asian girls. Growing up in a small rural community, she often felt like an outcat in our white high school. She is now attending SUNY Buffalo and is very happy that she is in a more diverse community.

School is bad for children

Seventeen years of reading, cramming, listening and studying. One for kindergarten, six for middle school and another six for high school, plus the dreaded four years in college, all these seventeen years to get a degree and work for a living. Going to school to attend classes, submit homework and projects, and to take examinations have become a part of our culture and tradition. It is deeply embedded in our laws and in our minds. We all have come to believe that without school, we are nothing. We are nothing especially when compared to those who have dedicated 17 years of their lives, money, time and effort in schooling. However, it is not what it seems to be anymore. A place for learning and for growing is being questioned. There have been studies that resulted in concepts that have not been considered when the idea of a school for everybody and everyone was put up. The implications of these have resulted in the skepticism of the current education system, whether or not it caters to everybody or if it still upholds the quality of education that they promised to give. In the essays by John Holt, David Miller Sadker and Myra Pollack Sadker, and Ji-Yeon Mary Yuhfill, several key points were noted that direct to the same issue, schooling has to be changed. These authors were able to identify various reasons that could be grounds for changing the current educational system. As of the moment, all children are required by law to go to school, at least up until high school. College, on the other, is an option that only people who can afford to pay for the tuition fee take. For the rest, high school suffices enough to get them jobs to earn money for providing themselves with the basic necessities. However, John Holt believes that going to school is actually a hindrance for a growing child to become the person that he is supposed to be, David Miller Sadker and Myra Pollack Sadker thinks that the current way of evaluating one’s intelligence is not accurate because of the identified multiple intelligences, and Ji-Yeon Mary Yuhfill found out that what is being taught in the four walls of the classroom is not true to the factual occurrences in history. These three authors are not exactly talking about one thing but they are all on the same page. John Holt’s essay entitled, â€Å"School is bad for children,† talks about learning outside school and compares it to learning inside it. he describes how a child, before entering the school premises, was an explorer and a creative individual who is not scared of trying different things. The independence of learning all by one’s self has become the tool in the growth and development of a child from birth to just before entering school. He asserted that the infant did not really need a teacher in learning something that he thinks is inexistent, language. He was able to manipulate this language, learn it and use it, without the aid of a classroom. He had in him characteristics such as perseverance, patience and determination that he developed by trying out new things, when he explores his environment. None of these he can do inside a school. Holt reasons out that in school, students are taught to be submissive and to be controlled by an environment that is not conducive to learning. Hence, all of the characteristics that he once possessed were kept inside him and he was not allowed to use it when needed. For example, in the real world, the child can make mistakes. He can run very fast and he could stumble and have his skin scraped. Nevertheless, he will stand up and learn the lesson that he should not do that again when the ground is not leveled enough because he is going to have bruises, which is very unpleasant. However, when in school, he is not allowed to run fast. Holt translates this analogy into believing that a child should be allowed to make mistakes and learn the right answers on their own. Then again, in school, one is not allowed to make mistakes, teachers only ask for the right answers, so do examinations. Human interaction is also made insignificant in school. However, this is a very important lifelong ability that we should not dare pass up to learn. Holt emphasizes how the school disallows talking to classmates and playing with them while inside the school premises. This poses a very big problem to learning and developing socializing skills. In David Miller Sadker and Myra Pollack Sadker’s essay, they discuss the importance of the multiple intelligences and the emotional intelligence factor. Eight intelligences have been identified, which are the logical-mathematical intelligence, the linguistic intelligence, the bodily-kinesthetic intelligence, the musical, spatial, interpersonal, intrapersonal, and naturalistic intelligence. Each of these intelligences represent an ability or a set of abilities that manifests as skills and interests that an individual posses and it does not really have to be in the academic field. For example, dancing, painting, singing, and even interacting with other people are considered to be a form of intelligence. However, in schools and in the existing educational curriculum, only the IQ or the intelligence quotient is what seems to be of utmost importance. A student’s ability is rated through the grades and examination performance. The other intelligences do not even make it to the report card; they are only electives in some schools, while in others they are just clubs. The multiple intelligences also tell us that every person is unique and it will stand out in their areas of specialty or their forte. One should not be forced to do something that they have almost no affinity to because they excel in the opposite of that task. Another important discovery made is the emotional intelligence factor and how its determination at an early age was a predictor of the child’s success in the later years of life. Basically, the argument that they presented in the essay is that there is no one test to measure the range of abilities and skills that a student possesses. This is a problem because the current system utilized in schools may become a hindrance for developing the other aspects of intelligence of the students. The essay by Ji-Yeon Mary Yuhfill talked about how she felt cheated because of the historical inaccuracies that she learned in school and how knowing the truth could change one’s life forever. She stated that what she learned in school is that the United States of America was all about how the white skinned people were able to conquer and start a nation so great on their own. However, she learned in her own research later on that this was not the case. She learned that so many other cultures existed during the coming of America as one nation, and that these other people of different ethnicity were of help that time and without them, America will never be the same. These three essays focused on different issues and concepts, but they all arrived on the same conclusion, change is needed in the educational system. Holt presents five solutions that he believes can help our students in becoming more like the person that they should have become right from the start. He suggests that the compulsory school attendance should be banned or there should be a higher number of absences to be allowed. It has become so hard to keep children in school in the first place, and it costs the government more money now keeping kids in school because they do not want to be there. He also mentioned that out of classroom learning should be implemented. This is because much of the real learning for the real world happens outside of school. He also wants that children learn from other children, and that children judge their own work. This is very much needed especially when interacting with others and in trying to create standards for one’s self. In doing so, children are able to share ideas, learn from the other child’s perspective, and learn from their own mistakes. Lastly, he proposes to eradicate the fixed and required curriculum. This proposal may coincide to David Miller Sadker and Myra Pollack Sadker’s case in point, the multiple intelligences. Holt says that there is no point in making children study what they are not interested in or what they do not excel in. each person has their own type of intelligence, and so this is why a standardized measurement of intelligence will not suffice. Albeit indirectly implied, there has to be a new system wherein the personal intelligences of each student can be quantified. David Miller Sadker and Myra Pollack Sadker mentioned the portfolio approach. It is described as a more comprehensive assessment that includes student artifacts such as papers, projects, videotapes, and exhibits, which offer tangible examples of student learning. It does not have to be just a report card anymore. Moreover, learning does not have to be all about the good stuff. It was suggested in Ji-Yeon Mary Yuhfill’s essay that both the good and the bad aspects of history should be taught in school and let the children decide. A multicultural curriculum will not only make the children develop critical thinking, it will also help them develop the skills that can assist in the improvement of their country. I personally believe in change. It is inevitable and it is the only constant thing in the world. If we want to improve things and learn from mistakes, we should start it with the children. Not only because they are the future leaders of our country, but because we want them to become the best person that they could possibly be, the best pianist, the best mathematician, the best doctor, the best chef. We have to let them fall down and make mistakes, because this is the only way they could learn. We have to allow them to flourish in the things that they are passionate about, because it is the only way that they can develop their talents and skills. We have to believe in them, whether or not they believe in themselves, because they would need all our love and support as they struggle to find their true identities. It is not a question of whether or not school is the best for children; it is whether or not we can accept the changes that should be implemented in these institutions. And if we want a better future for everyone, we should.